Customer Care
We're Here for Your Crown
Whether you're choosing your first bundles, checking on an order, or need guidance from our team, a real person reads every message. Reach us the way that suits you best.
EMAIL US
support@martinaluxuryhair.com
Best for order questions, exchanges, and anything with photos. Include your order number for the fastest reply.
CALL US
+1 (508) 304-9420
Speak with our Customer Care team during business hours. Calls only — this line does not receive text messages. For anything in writing, email is the fastest way to reach us.
WE’RE HERE TO HELP
CUSTOMER CARE HOURS
MONDAY – FRIDAY
9:00 AM – 6:00 PM EST
Available
SATURDAY
10:00 AM – 4:00 PM EST
Available
SUNDAY
Closed
Offline
We respond to every email within one business day — usually much sooner.
Before You Write — Quick Answers
Where is my order?
Orders are processed within 3–7 business days (longer during sales and for custom orders), then shipped with tracking. You'll receive your tracking link by email the moment your order leaves our facility. Full details are in our Shipping Policy.
Can I return or exchange my hair?
Due to the hygienic nature of hair extensions, all sales are final once a bundle is opened or installed. Eligible unopened items may be exchanged for store credit within 7 business days of delivery. Please review our Return & Refund Policy before purchasing.
How many bundles do I need?
As a guide: 10–16 inches, 2 bundles; 18–24 inches, 3 bundles; 26–30 inches, 3 or more — plus a closure or frontal for a complete install. Every product page includes a full bundle and length guide, and our team is happy to help you plan your exact look.
I need to cancel or change my order
Cancellations are accepted within 1 hour of purchase. Email support@martinaluxuryhair.com with your order number and the subject line "Cancellation Request" and we'll take care of it.
Send Us a Message
Ordered already? Include your order number so we can help faster.
