Martina Luxury Hair LLC (“Martina Luxury Hair,” “we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy explains what we collect, why we collect it, who we share it with, and what rights you have over your data.
This policy applies when you visit www.martinaluxuryhair.com, create an account, make a purchase, or otherwise interact with our brand. By using our site, you acknowledge the practices described in this Privacy Policy.
Our online store is hosted on Shopify Inc., which provides our e-commerce infrastructure and processes certain data on our behalf. Shopify’s own privacy policy is available at shopify.com/legal/privacy.
We collect information you give us directly when you place an order, create an account, or contact us:
When you visit our site, we automatically collect certain technical and behavioral data:
This information is collected through cookies and similar tracking technologies. See Section 4 for details on how we use cookies and how to manage them.
We may receive information about you from third-party sources, including:
We use the information we collect for the following purposes:
To process and fulfill your orders, arrange shipping and delivery, send order confirmations and shipping notifications, handle returns and defect claims, and prevent fraudulent transactions. This processing is necessary to perform our contract with you.
To create and maintain your account, authenticate your login, save your preferences and order history, and send account-related notifications. This processing is necessary to perform our contract with you.
To respond to your inquiries, resolve disputes, troubleshoot issues, and improve the quality of our support. This processing is based on our legitimate interest in serving our customers well.
With your consent, we may send promotional emails, SMS messages (if you opt in), personalized product recommendations, and brand updates. You may withdraw consent and opt out at any time:
Opting out of marketing does not affect transactional messages such as order confirmations and shipping updates.
To analyze site traffic and shopping behavior, identify trends, test new features, and improve our website and product offerings. This processing is based on our legitimate interest in operating and improving our business. We use analytics tools including Google Analytics.
To comply with legal obligations, enforce our Terms of Service, prevent and investigate fraud and security threats, respond to legal requests, and maintain legally required records. This processing is based on legal obligation and legitimate interests.
We respect your privacy as much as we respect the quality of our products. Your information will never be sold for profit and is used only to provide a better shopping experience.
We share your information only in the following circumstances:
We share information with trusted third-party vendors who help us operate our business. All service providers are contractually required to protect your information and use it only for specified purposes:
We may disclose your information when required by law, including to comply with subpoenas or court orders, respond to government or regulatory requests, protect our rights or the safety of others, or investigate fraud or policy violations.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you by email and site notice before any such transfer, and you will have the opportunity to delete your account.
We may share your information for other purposes with your explicit consent, such as participating in third-party loyalty programs or enabling social media integrations.
We use cookies and similar technologies to enhance your experience, remember your preferences, and measure marketing performance.
Required for site functionality including shopping cart, login session, and payment processing. These cannot be disabled without affecting core site features.
Used to track site usage, traffic patterns, and product performance. Includes Google Analytics. You can opt out at tools.google.com/dlpage/gaoptout.
Used for targeted advertising and campaign measurement, including Meta Pixel and Google Ads conversion tracking. You can manage preferences through your ad platform settings:
Remember your language settings, shopping preferences, and personalization choices.
You can control cookies through your browser settings, including blocking or deleting them. Note that disabling essential cookies will affect your ability to use the shopping cart, account login, and certain payment options.
We implement reasonable technical and organizational measures to protect your personal information, including SSL encryption for data in transit, PCI-DSS compliant payment processing, limited employee access to personal data, multi-factor authentication for admin access, and regular security assessments.
No security system is impenetrable. While we work hard to protect your information, we cannot guarantee absolute security against all threats. Please use a strong, unique password for your account, log out on shared devices, and notify us promptly at support@martinaluxuryhair.com if you suspect unauthorized access.
We retain your personal information for as long as necessary to fulfill the purposes in this policy, unless a longer retention period is required by law.
Account information: Retained while active; deleted within 90 days of account closure
Order records: At least 7 years (Massachusetts law and IRS requirements)
Marketing data: Until you unsubscribe; deleted within 30 days of opt-out
Fraud prevention records: Up to 10 years
Legal dispute records: Duration of dispute plus applicable statute of limitations
Session cookies: Deleted when you close your browser
Persistent cookies: 1–24 months depending on cookie type
When you request deletion of your personal information, we will delete data no longer required by law. Some information may remain in backup systems for up to 90 days before permanent deletion. Anonymized data may be retained for analytics.
Regardless of your location, you may:
If you are a California resident, you have rights under the California Consumer Privacy Act to know what personal information we collect and how it is used, request deletion, and be free from discrimination for exercising your rights. We do not sell personal information, so no opt-out of sale is required.
To exercise your CCPA rights, email support@martinaluxuryhair.com with “CCPA Request” in the subject line.
If you are in the European Economic Area, you have additional rights under the General Data Protection Regulation:
Our legal bases for processing your data under GDPR are: contract performance (order fulfillment and account management), consent (marketing communications), legitimate interests (analytics, fraud prevention, customer support), and legal obligation (tax and financial record-keeping).
Your data may be transferred outside the EEA to service providers in the United States. These transfers are protected by Standard Contractual Clauses approved by the EU Commission. You have the right to lodge a complaint with your local data protection authority.
To exercise your GDPR rights, email support@martinaluxuryhair.com with “GDPR Request” in the subject line.
For any privacy rights request, email support@martinaluxuryhair.com with “Privacy Rights Request” in the subject line. Include your full name, the email address associated with your account, and the specific right you wish to exercise. We may ask you to verify your identity before processing the request.
We will respond within 30 days. Complex requests may require up to 60 additional days, in which case we will notify you of the extension.
Our site and products are intended for adults only. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at support@martinaluxuryhair.com with “Minor Privacy Concern” in the subject line and we will promptly delete it.
Our site may contain links to third-party websites including social media platforms, shipping carrier tracking pages, and partner sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any external site you visit.
Martina Luxury Hair is based in Worcester, Massachusetts, USA. If you access our site from outside the United States, your information will be transferred to and processed in the US, where data protection laws may differ from those in your country.
For EEA users, transfers to the US are conducted under Standard Contractual Clauses as described in Section 7.3. For Canadian users, we process your data in compliance with PIPEDA (Personal Information Protection and Electronic Documents Act).
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Material changes will be communicated by email. Continued use of our site after changes are posted constitutes your acceptance of the updated policy.
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ABOUT
Martina Luxury Hair offers luxury raw Vietnamese hair extensions, closures, and frontals crafted for exceptional quality, seamless blending, and long-lasting wear. Every product is thoughtfully sourced and carefully inspected to ensure consistent quality and performance, so every purchase delivers the same elevated experience you can always trust.
All sales final
Hair extensions are non-returnable once opened or installed due to hygiene standards.
Shipping timelines
Processing 3-7 business days (longer during sales and for custom orders). Delivery estimates are carrier-dependent and not guaranteed.
Color variation
Raw hair color varies batch to batch. Screen calibration may affect perceived tone.
Dispute policy
Contact us within 72 hours of delivery before initiating any payment dispute or chargeback.
